Written exam (in case of a small number of participants: oral tests)

IT service management comprises all methods and measures for IT management. The goals for IT originate from the supported business and support is provided in the form of IT services. A key qualitative aspect is the provision of IT services with a required level of security. The merging of IT with many other areas in companies and in everyday life creates new challenges and opportunities. In this lecture, the methods and measures for IT service management are covered and the necessary organizational knowledge is conveyed through application examples in the area of interfaces. Information security management is considered with the components IT security and data protection both methodically and practically. The contents are: Methods in IT Service Management, interfaces in the area of ITSM (methodical and practical), project management in IT, requirements management, portfolio management of an IT service provider, information security management, data protection and data security, areas of application of IT security, certifications, standards and laws

The students have basic knowledge of IT organization, its structure, processes and basic knowledge of IT projects and project management. Using established frameworks (ITIL) and standards (ISO 20000), students can understand and manage complex IT service structures. In doing so, they can describe, control and further develop the processes used.

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